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ISA24
Frequently Asked Questions

General FAQs

Where is ISA24 taking place?

ISA24 will be held in North Carolina at the Charlotte Convention Center.

What are your health and safety guidelines?

ISA remains vigilant in prioritizing the health and safety of all ISA24 attendees. Please refer to the health and safety protocols below and reach out to us if you have any questions at info@isapartners.org.

Coronavirus Resources

CLT Convention Center – Cleanliness & Safety

Stay Safe, Travel Safe – CLT Airport

What are your cancellation policies?

Registration cancellations must be made by Friday, March 29, 2024, and are subject to a $200 processing fee. No refunds will be issued on cancellations received after this date, or for event no-shows.

Hotel reservations canceled within 72 hours of the arrival date will be charged a 1-night stay by the hotel.

Exhibitor Booth cancellations must be made by Friday, March 29, 2024, and are subject to a $375 processing fee. No refunds will be issued on cancellations received after this date.

What is the deadline to register?

There is no deadline to register for ISA24.

Which airport should I fly into?

Charlotte Douglas International Airport

Distance From Property: 7.3 Miles

Where do I book my hotel?

Learn More and Book Your Hotel

The Westin Charlotte
601 South College Street,
Charlotte, North Carolina, USA, 28202

Tel: +1 704-375-2600

-ISA24 Discounted Room Rate: $225+tax
-Room Discount Deadline: March 22, 2024
-Rate extended 2 days per/post event, based on availability

Can non-members register to attend ISA24?

Yes! But if you’re not an ISA member, you should consider joining to get the discounted pricing for ISA24 and to take advantage of all other member benefits. Learn more about membership HERE or schedule a quick call with ISA CEO, Brendan Breen HERE.

When will the ISA24 attendee list be released?

Approximately 4-6 weeks prior to the event.

When can I start making private meeting appointments?

The appointment scheduling tool will be released in March 2024.

Is there an ISA24 mobile app?

Yes, the ISA24 mobile app will launch in March, 2024.

Are there any private meeting spaces available for exhibitors or a company to use?

For private meeting rooms, please contact the Charlotte Convention Center or The Westin Charlotte directly for any meeting room requests.

Do we have to pre-register for any of the education sessions?

Pre-registration is only mandatory for the pre-conference workshops; all other education sessions can be attended without prior registration.

What is the dress code for the event?

Business casual.

Where do I register/collect my badge when I arrive onsite at the event?

The onsite registration desk will be located at the Charlotte Convention Center in the concourse area. Please enter from the College Street entrance.

Exhibitor FAQs

Do booth purchases include event registrations?

No, event registrations must be purchased separately.

Can I exhibit only and not be a registrant?

No, you must be a registered attendee.

Do manufacturers need to have a booth/display?

Yes, manufacturers are required to purchase a booth at ISA24. This decision was made based on several key considerations.

The recommendation to require booths for manufacturers stems from the valuable feedback we have received from distributors, who play a pivotal role in the success of ISA24. Distributors have consistently highlighted the importance of having a physical presence for manufacturers. The booths provide a dedicated space for face-to-face interactions, in-depth conversations, and the opportunity to foster stronger business relationships.

Additionally, the decision to mandate booths for manufacturers was made with the overall experience of the ISA24 attendees in mind. This event is THE confluence of industry professionals, experts, and enthusiasts representing the full industrial supply channel. Having all manufacturers represented with booths enhances the quality and variety of offerings, making the event more informative and exciting for attendees. It ensures all product categories and company types of the industry are well-represented, which enriches the experience and fosters a sense of inclusivity.

Requiring manufacturers to purchase a booth at ISA24 is a strategic decision aimed at optimizing the value of the event for Manufacturers, IMRs and Distributors. It creates an environment that promotes collaboration, knowledge sharing, and the growth of our industry.

Where will exhibiting take place?

Charlotte Convention Center
501 S College Street
Charlotte, NC 28202
Hall A

*Enter the convention center from the College Street entrance.

What is included in my booth purchase?

8' High Backwall Drape with 3' High Sidewall Drape - Blue

7" x 44" Cardstock Identification Sign

6’ x 30” Skirted Table- Black

4 Side Chairs

1 Wastebasket

When can exhibitors move in?

Monday, April 15, 2024 from 8:00 AM to 5:00 PM

When can exhibitors move out?

Wednesday, April 17, 2024 from 3:00 PM to 6:00 PM

*IMPORTANT: Breakdown prior to 3:00 PM Is strictly prohibited unless prior discussed with Show Management or Shepard Exposition Services.

What are the exhibiting hours?

Tuesday, April 16, 2024
10:00 AM to 4:00 PM

Wednesday, April 17, 2024
10:00 AM to 3:00 PM

What can we display in our booth?

You can display whatever you would like – the only limit is size and that can be discussed with the ISA24 show decorator, Shepard: orders@shepardes.com or 404-720-8600, Event Code: G197540424

How can my company prepare for networking on the show floor?

Check out the ISA24 Networking Playbook for tips on getting the most value out of your interactions as ISA24. VIEW THE PLAYBOOK

What is the booth cancellation policy?

Cancellations must be made by Friday, March 29, 2024, and are subject to a $375 processing fee. No refunds will be issued on cancellations received after this date.

How do we record any leads or requests for information?

We have a lead retrieval system you can order – this is through ATS. The information is included in the Exhibitor Kit or via the link below.

LEAD RETRIEVAL

Is internet provided on the show floor?

Internet is available in public areas of the convention center, NOT including the ISA24 Exhibit Hall.

Within the Exhibit Hall, basic internet connection can be purchased on-site through your phone or laptop for $79.95/day. For more advanced internet connection options, see the Exhibitor Kit for more information.

I would like to work with ISA to create a custom booth size that is currently not on the floor map, who should I contact?

Please contact Destani Barr, Director of Events at dbarr@isapartners.org

Additional Questions?
Send us an email at info@isapartners.org for further assistance.

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Access the benefits of membership by signing in with your ISA account. Not an ISA Member? Learn more about becoming an ISA member today.

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To all ISA Members and ISA Atlanta 2020 Attendees,

After continuous monitoring of the evolving situation with the novel coronavirus (COVID-19) and much deliberation, the Industrial Supply Association (ISA) is announcing today that the ISA Board of Directors have voted to cancel ISA Atlanta 2020 scheduled to take place April 20-22 in Atlanta, Georgia. Everyone at ISA understands and appreciates the time, effort, and resources that you have put into preparing for this event. Like you, we have been working hard, and were looking forward to coming together to Engage, Learn and Lead.

This decision was made after careful review of the most recent facts from the Centers for Disease Control (CDC), World Health Organization (WHO), the Georgia Department of Public Health and other local authorities. Ultimately, the health, safety and well-being of our members, management team and the community at large led to this decision. Although difficult, as this decision comes at a significant cost to ISA which is a nonprofit, we know it’s the right thing to do.

With that in mind, it’s important to note that ISA is YOUR ASSOCIATION and ISA is OUR INDUSTRY. With over 118 years of history, our mission is to provide the strategies and tools to help companies remain relevant throughout industry change. This global pandemic, combined with the accelerating disruption we all are facing, demonstrates now more than ever the need for ISA to continue its pursuit of Leading the Channel Forward®.

The good news is that we have the financial strength to weather this storm. We plan to access our financial reserves to make that happen. These reserves are intended to protect ISA in times like this and for investing in value added programs that benefit ISA members and our industry.

With this decision, we are prepared to refund 100% of all registration, booth and sponsorship fees. However, recognizing the significant impact on our reserves, we are asking for your consideration in donating your registration, booth fees and/or sponsorships to the ISA Foundation, all or in part, at the level your organization is able to support. Foundation funds will only be used for education, research and/or scholarships and your organization will be recognized as a supporting patron of the Foundation helping ISA continue its mission critical purpose. Your donation will help continue the momentum and fuel the future of the Industrial MROP Channel. We recognize the magnitude of this ask, but if each company can help in some way, together, we will strengthen ISA, our community and industry overall.

In the coming weeks, a member of the ISA team will contact all ISA Atlanta 2020 participants to discuss refunds and or donations. Due to the large number of companies and attendees we ask for your patience as we begin this process. This is a priority and will be given the urgency it deserves.

In closing, I would like to thank everyone that has reached out with overwhelming support and positive feedback regarding the path and mission we are on. To all, please keep an eye out for upcoming announcements regarding the Lifetime Achievement Award, Innovation Impact Awards, Phase 2 Analytics for Distributor, Manufacturers and IMRs, Scholarships and so much more.

On behalf of the ISA Board of Directors, I would like to thank you for your patience throughout this decision-making process and your commitment to your association – ISA.

Stay up to date with the latest information we have here.

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Cancellation Policy for Registration:

The Emerging Leaders Virtual event will be recorded and available for thirty days after September 2nd 2020. Due to the virtual accessibility of this summit, no refunds will be issued if you are unable to attend the live event.

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Cancellation Policy for Registration:

The Women in Industry Virtual Summit 2020 will be recorded and available for 30 days after the event. Due to the virtual accessibility of the event no refunds will be issued if you are unable to attend the live event.

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Cancellation Policy for Registration:

Economic Guidance: Gearing Up for Growth Webinar will be recorded and available for 30 days after the event. Due to the virtual accessibility of the event no refunds will be issued if you are unable to attend the live event.

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First-Time Attendee Non-Member Rate Policy

This policy is for first-time attendees whose company has never been an ISA member or, whose company has not been an ISA member for the past 3 years.

Defining “First-Time”:

Occurrence:

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Emerging Leaders Hot Pass

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Emerging Leaders All Access Pass

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Member Rate Policy

To qualify for member rates, 2020 membership dues must be paid.

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Non-exhibiting Rate Policy

Non-exhibiting rate is for the first attendee only – any additional attendees, see the Member or Non Member rates.

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